Receptionist/Care Co-ordinator

Receptionist/Care Co-ordinator

Reference: HW-2080

Job Responsibilities:

Administration

To have a thorough knowledge of all Practice procedures.

To work in accordance of written protocols

Pulling/filing notes for satellite surgeries as required by Clinical Staff

Processing messages via DOCMAN workflow & Tasks

Photocopy as requested

Informing patients of test results in accordance with Practice guidelines

Reception

Receiving patients consulting with members of Practice team

Handing processed medication orders to patients and carrying out the necessary checks.

Be able to cover all reception positions as necessary

Appointments

Process requests for today/future appointments from patients by telephone and

in person.

Deal with visits requests

Ensure appointments are booked in accordance with Practice guidelines

Computer

Registration of new patients computer data entry and medical records.

Process patients change of address computer data and medical records (have knowledge of Practice area).

Process repeat prescription requests in accordance with Practice guidelines.

Telephone

Have working knowledge of telephone system, during and after hours.

Deal with all incoming calls appropriately and know when to transfer to other departments

Other Tasks

Co-ordinate the delivery of patient medication to designated drop-off points in Clifton on Teme and Martley

Clear rooms after surgeries and ensure the waiting room is tidy

Ensure building security have thorough knowledge of doors/windows/alarm.

Make tea/coffee for doctors as requested

Any other tasks allocated by managers