PCN Business Support Administrator

PCN Business Support Administrator

Reference: HW-2097

About the Role

Worcester City PCN is seeking a highly motivated and organised Business Support Administrator to provide essential administrative support to the PCN Management team. This role is key to ensuring the smooth running of business operations, supporting service improvement initiatives, and maintaining efficient systems and processes across the network.

The successful candidate will be responsible for general administration, financial and HR support, governance, communications, and data management. They will work closely with PCN leaders, healthcare professionals, and external stakeholders to enhance the delivery of sustainable, proactive, and integrated healthcare for the local population.

Key Responsibilities

• Provide general administrative support across the PCN, including diary management and meeting coordination.
• Act as a first point of contact for PCN-related enquiries, ensuring timely responses.
• Maintain key registers, policies, and protocols, ensuring version control and compliance.
• Support hiring managers with recruitment processes, including onboarding and induction.
• Assist with financial administration, including invoice processing and financial record-keeping.
• Manage PCN communications, including website updates, newsletters, and social media.
• Support governance activities, including meeting administration, minuting, and action tracking.
• Run EMIS searches and assist with data reporting for performance monitoring.
• Coordinate and support PCN training events and board meetings.
• Assist with audits, finance processes, and completion of monthly and quarterly returns.

Person Specification

Essential Criteria:

• Excellent administrative and organisational skills, with experience in a similar role.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to prioritise workload, work under pressure, and meet deadlines.
• Strong IT skills, including experience with Microsoft Office and data management systems.
• Ability to handle confidential information with discretion and professionalism.
• A proactive and adaptable approach to problem-solving.

Desirable Criteria:

• Experience working in Primary Care, NHS, or healthcare administration.
• Knowledge of HR, finance, or governance processes.
• Understanding of healthcare systems, including EMIS.
• Full UK driving licence (desirable for travel across PCN locations).

Why Join Us?

• Varied and rewarding role within a forward-thinking Primary Care Network.
• Opportunity to contribute to service improvement and transformation projects.
• Supportive team environment, with career development opportunities.
• Competitive salary and NHS pension scheme.

How to Apply

To apply, please submit your CV.

For further information or an informal discussion about the role, please contact please contact the HR Team.