Receptionist

Front Desk

Reception

Send timely DNA texts to patients who do not attend an appointment

To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others.

To book patient appointments with clinical staff

To book patient appointments with clinical staff

To liaise with GPs, nursing staff, the Practice Manager, or any other member of the practice team regarding patient-related queries.

To liaise with GPs, nursing staff, the Practice Manager, or any other member of the practice team regarding patient-related queries.

To receive and dispatch external mail both in hard and electronic format

To receive and dispatch external mail both in hard and electronic format

To collect fees for private (non-NHS) work

To collect fees for private (non-NHS) work

To maintain a log and filing system for all correspondence handled over the desk.

To maintain a log and filing system for all correspondence handled over the desk.

Sign in and out all visitors

Manage patient tasks through EMIS/Docman

Receive incoming registration forms, make necessary checks for living within boundary and ID. Scan forms and register as required.

In absence of front desk team Receive incoming registration forms, make necessary checks for living within boundary and ID. Scan forms and register as required

Manage incoming Patient Access forms including scanning to patient record and granting access

In absence of front desk Manage incoming Patient Access forms including scanning to patient record and granting access as required

Assist deliveries advising team members that goods have arrive Manage patient queries at desk and action accordingly

Keep reception photocopying up to date

To cover for holidays and sickness as required including blood pressure loan system.

To cover for holidays and sickness as required.

Manage requests for sample bottles ensuring correct bottle, bag and paperwork including any instructions as necessary

To ensure building security and complete opening and closing procedures when working.

Answer emergency phone calls and action as necessary

In absence of the front desk team Answer emergency phone calls and action as necessary

Chaperone patients as required

Chaperone patients as required

Manage incoming samples (in accordance with IPC guidelines) ensuring correct bottle is labelled and has paperwork. Make ready for courier.

Assist with any front desk duties required by patients or team in absence of front desk team

Manage reception tray actioning when required

Manage reception tray actioning when required

Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors

Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors

To carry out a variety of administrative tasks for the efficient running of the Practice.

To carry out a variety of administrative tasks for the efficient running of the Practice.

Action bowel cancer/breast cancer letters – scan & code through Docman and send patient GP letter

Action 13-year-old mobile letters